Company: Salmon
Location: Manila, Philippines Remote work is possible, preferred time zones GMT+4 to GMT+10
In today's world, traditional banking practices and conventional lenders have failed to keep pace with innovation. People deserve better financial services. At Salmon, we recognized this gap and decided to shake things up.
Led by a dynamic team of financial professionals and entrepreneurs, and backed by world-class investors, Salmon is on a mission to revolutionize financial services. We’ve built a business capable of raising over $60MM from the ADQ (the sovereign wealth fund of Abu Dhabi), World Bank Group, and other investors — despite a challenging market. Through innovative technology, intuitive product design, robust security measures, advanced data analytics, and unwavering dedication to customer saisfaction, we're redefining what it means to bank in the modern era.
We are building Salmon to become a financial technology business that works impeccably 24x365, providing easy access to finance for millions of Filipinos. We aim to foster financial inclusivity and empowerment with our customers.
We thrive on challenges and opportunities for growth. Our team is constantly seeking individuals with sharp analytical minds and a knack for innovation. If you're someone who loves tackling complex problems and isn't afraid to voice your ideas, then Salmon is the perfect place for you.
We are looking for a structured and proactive Process Analyst to join our Customer Service team and help build clarity and readiness in how we support our users. As our products and processes grow more complex, your role will be key in ensuring Customer Service is always prepared, responsive, and scalable.
You’ll work closely with cross-functional partners across product, operations, training, QA, and data, transforming complexity into clear flows, launching support for new features, and driving continuous improvement. If you enjoy untangling processes and making things work better at scale, we’d love to meet you.
🧭 Process Design & Documentation
🚀 Launch & Change Readiness