Company: Salmon

Location: Manila, Philippines (hybrid)

Hi, we’re Salmon 🚀

We are looking for a new addition to our ML team - NLP Machine Learning Engineer. As a part of our fast-growing team you will play an important role in developing and implementing machine learning models to enhance our products and services.

Your future tasks:

• Design, develop, and maintain AI-powered chatbots for customer support, handling real customer queries at scale
• Build and improve voice processing pipelines — automatic speech recognition (ASR), text-to-speech (TTS)
• Develop agent-based systems using frameworks like Pydantic-AI or LangChain to automate customer service workflows
• Integrate LLMs into production services for tasks such as script compliance checking, call summarization, and intent classification
• Build and operate microservices that communicate via Kafka, expose REST APIs, and store artifacts in S3
• Experiment with prompt engineering approaches, evaluate model outputs against labeled data, and iterate on accuracy metrics
• Collaborate with the customer service and collections teams to understand business processes and translate them into AI solutions
• Own your products end-to-end — from research and prototyping through deployment, monitoring, and measuring economic impact

What we expect from candidate:

• Strong Python skills — this is our primary language for AI/ML services
• Basic understanding of machine learning concepts and hands-on experience with ML frameworks